• Work with service staff developing skills in customer service.

• Liaisons with customer to complete work as requested and follow up on any issues.

• Ensure the service department is kept clean and orderly.

• Ensure service technicians receive parts as required.

• Ensure prescribed cash, credit and check processing procedures of the dealership.

• Use dealership equipment and resources safely and proficiently

• Adhere and actively participate in the Health & Safety program, policies and procedures

• Organize training as required by management to maintain proficiency in his/her job description.

• Delegate sundry duties as required by the owner(s).

• Schedule breaks and holidays for service department staff *see spring season note*

• Meeting with customers and suppliers; building relationships and networking.

• Attend monthly manager meeting.

• Set goals and sales targets for service department.